Return and Refund Policy

Placing an order

The placing of an order implies the connection to the web of , through the use of forms for the store , following the instructions in them and in the pages of conditions are indicated . Prices are those stated on the website. The ordering data are kept by and every customer is a registered user on our website so you have access to all your data and orders .

Validation of an order on our website implies knowledge and acceptance of the conditions of use as are stated in the help pages and an explanation of the manner and conditions of purchase.

Following the completion of the purchase the customer will receive in your account within less than 24 hours an email with the record of your order .

Retail prices shown online private buyers always include 21 % VAT in Spain . Please note that the shipping costs are FREE for any purchase over € 60 .


Defects or damage due to incorrect use or handling of the material or wear caused by normal use of the same , are not included in this warranty.

The shortages in the functionality of the items, due to limitations of design thereof, are also excluded from coverage under this warranty. See expert advice from our Customer Service .

Changes or replacement for defective products shall be made in accordance with current legislation, which corresponds within a period of one month.

Returns and exchanges material

Our customer service department has a customer service to solve any problem with our products or shipments , through which we try to offer a quick and efficient attention to our clients . To make an exchange or refund , please e- mail to or call (34) 93 264 97 97 . HAS A MAXIMUM PERIOD OF 14 DAYS DATE INVOICE TO MAKE RETURN. After 14 days without we receive written email or packaging for return notification Berlotex SL not accept the return and will be sent postage due to the recipient .

The first return or exchange will prepaid shipping both like collecting the garment is changed or returned. Subsequent returns or exchanges will postage due . Both kinds must be established within 14 days of invoice or ticket.

The return of flaws or defects in the product always go prepaid.


How to make a return?

If for any reason you are not satisfied with your order, you have a period of 14 working days ( from the date of invoice warehouse) , to return. ( According to art. 44 of Law 7 /1996 of 15 January Retail Trade amended by Law 47/ 2002 of 19 December) .

Just send us the product in perfect condition and in their original packaging , including labels . It is very important that you return the product / s exchange or return perfectly packaged . If products are damaged due to improper packaging not accept the return .

Once we receive the merchandise in our stores and check that all the above conditions are met, Minime accept the return product and proceed to payment . Will proceed to refund the amount considering the payment method used to purchase :

  • If payment was made by credit card, the amount will be credited to the same credit card.
  • If payment on delivery or transfer was made , ask for an account number where the amount paid . Note : You will receive your refund within a maximum period of 20 days from receipt of the product to our warehouse for exchange or refund .
  • Note that if you paid by credit card is likely that your bank does not show you the amount of the refund in your balance to the next month depending on the date of the transaction .

In the case of defective products or incorrect shipments , all shipping costs will be borne by Bonbon . Otherwise Berlotex not accept postage due shipments . To avoid problems before any return or exchange please contact our customer service.